hibaji Privacy Policy

1 Introduction

hibaji ("we", "us", "our") is committed to protecting the privacy of every player who uses the hibaji platform. This Privacy Policy explains how hibaji collects, uses, stores, and protects your personal data when you register, deposit, play games, or interact with any part of the hibaji platform at hibaji.club.

This policy applies to all players in Bangladesh and any other location where hibaji is accessible. By creating a hibaji account or using the platform in any way, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here.

hibaji takes its data protection responsibilities seriously. We only collect what we need, we protect what we hold, and we give you clear control over your own information. If you have any questions about this policy, contact us at [email protected] before using the platform.

2 Data We Collect

hibaji collects personal data in two ways: information you provide directly when using the platform, and information collected automatically through your use of the platform. Below is a breakdown of what hibaji collects and why.

3 How We Use Your Data

hibaji uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. The main ways hibaji uses your personal data are:

• To create and manage your hibaji account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• To detect and prevent fraud, money laundering, and other prohibited activities on the hibaji platform.
• To provide customer support and respond to your enquiries, complaints, and account requests.
• To send you important account notifications, security alerts, and service updates. These communications are not optional as they are necessary for the operation of your account.
• To send you marketing communications about hibaji promotions and offers, if you have opted in to receive them. You can opt out at any time.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To improve the hibaji platform, fix technical issues, and develop new features based on how players use the service.
• To comply with legal and regulatory obligations applicable to hibaji's operations.

4 Legal Basis for Processing

hibaji processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing your data is necessary to provide the hibaji service you have signed up for, including account management, deposits, withdrawals, and game access.
• Legal obligation: hibaji is required by law to collect and retain certain data, including identity verification records and financial transaction logs, for compliance and anti-money laundering purposes.
• Legitimate interests: hibaji processes some data based on our legitimate interest in operating a secure, fair, and commercially viable platform. This includes fraud detection, platform security, and service improvement.
• Consent: Where hibaji relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

hibaji does not sell your personal data to any third party. However, hibaji does share data with a limited number of trusted third-party service providers who help us operate the platform. All third parties who receive hibaji player data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. hibaji shares only the minimum data required for each transaction.
• Identity verification providers: hibaji may use third-party identity verification services to confirm the accuracy of the documents you submit. These providers are bound by strict data handling agreements.
• Game software providers: The game providers whose titles are available on hibaji may receive anonymised or pseudonymised gameplay data for the purpose of game performance monitoring and fair play auditing.
• Legal and regulatory authorities: hibaji may be required to disclose player data to law enforcement, regulatory bodies, or courts if required by applicable law or a valid legal order.

6 Cookies and Tracking Technologies

hibaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit hibaji.

• Essential cookies: These are required for the hibaji platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: hibaji uses analytics tools to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify individual players.
• Preference cookies: These remember your settings and preferences on hibaji, such as your preferred game category or display settings, so you do not have to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hibaji platform. hibaji does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

hibaji retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational policies. The specific retention periods that apply to different categories of data are:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• Customer support communications: Retained for three years from the date of the last communication, to support dispute resolution and service improvement.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, and for one year after you opt out, to demonstrate compliance with consent requirements.

When data is no longer required for any legitimate purpose, hibaji securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Your Privacy Rights

As a hibaji player, you have a number of rights over your personal data. hibaji is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact hibaji support at [email protected].

9 Data Security

hibaji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the hibaji platform.
• Encryption of sensitive data fields — including payment information and identity documents — at rest in hibaji's databases.
• Strict access controls ensuring that only authorised hibaji personnel can access player data, with all access logged and regularly audited.
• Regular security assessments and penetration testing of the hibaji platform infrastructure.
• Incident response procedures to detect, contain, and report any data security breaches promptly.

While hibaji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your hibaji account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

hibaji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on hibaji or attempt to use the platform in any way.

If hibaji discovers that a player is under 18, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned to the original payment method. Any personal data collected from an underage player will be deleted as soon as the situation is identified.

If you are a parent or guardian and believe your child has registered on hibaji, please contact us immediately at [email protected] so we can take appropriate action without delay.

11 Changes to This Privacy Policy

hibaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how hibaji uses your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of hibaji after any policy update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how hibaji protects your privacy. If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data by contacting [email protected].

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hibaji handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Subject line for data requests: "Data Request – [Your Registered Name]"
• Support Hours: 24 hours a day, 7 days a week
• Platform: hibaji.club

For information about your rights as a player, visit our Terms and Conditions page. For responsible gaming tools and support, visit our Responsible Gaming page.